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The DocLine Compliance and Accessibility Disclosures

Effective Date: October 20, 2025

Welcome to The DocLine Compliance and Accessibility Disclosures page. This page provides transparency on our commitments to non-discrimination, informed consents, and other regulatory disclosures, ensuring equal access to our telemedicine services. By using our Services, you acknowledge these disclosures, which are incorporated into our Terms of Service. For your convenience, this page includes cross-links to our Privacy Policy, Terms of Service, and Limitations and Disclaimers. If you require these disclosures in an alternative format for accessibility, contact docline@thedocline.com.

Notice of Non-Discrimination and Accessibility Requirements

The DocLine complies with all applicable federal and state civil rights laws, including but not limited to Section 1557 of the Affordable Care Act. The DocLine does not discriminate, exclude individuals, or treat them differently on the basis of race, color, national origin, age, disability, sex (including pregnancy, sexual orientation, gender identity, gender expression, or sex stereotypes), ancestry, religion, creed, marital status, military or veteran status, genetic information, or any other characteristic or status protected by federal, state, or local law.

In providing our telemedicine services, which facilitate virtual non-emergency consultations for conditions such as urinary tract infections (UTI) and anxiety, we are committed to ensuring equal access and meaningful participation for all users. This includes accommodating the unique aspects of remote healthcare delivery, such as secure video and audio platforms.

Services Provided Free of Charge and in a Timely Manner

To ensure accessibility and effective communication, The DocLine provides the following services free of charge and without undue delay:

  • Language Assistance Services for individuals with limited English proficiency (including companions):
    • Qualified interpreters (in-person, over-the-phone, or video remote interpreting as appropriate for telemedicine).
    • Translation of vital documents, notices, and communications into the user’s primary language.
    • Oral interpretation during consultations or support interactions.
  • Appropriate Auxiliary Aids and Services for individuals with disabilities (including companions):
    • Qualified sign language interpreters, including American Sign Language (ASL) via video remote interpreting for virtual sessions.
    • Information in alternative formats, such as large print, Braille, audio recordings, accessible electronic formats (e.g., screen-reader compatible PDFs), or other formats as needed.
    • Real-time captioning or text-to-speech tools for audio/video consultations.
    • Assistive listening devices or other accommodations compatible with our platform.
  • Reasonable Modifications to policies, practices, or procedures when necessary to avoid discrimination and ensure equal opportunity for individuals with disabilities to participate in or benefit from our services.

These services are available upon request and will be provided in a manner that protects your privacy and independence, consistent with HIPAA and state privacy laws.

How to Request Assistance

If you need language assistance, auxiliary aids, services, or a reasonable modification:

  • Contact our Civil Rights Coordinator at the details below.
  • Mention your needs during registration, consultation scheduling, or any interaction with our support team.
  • Requests will be processed promptly, typically within 48-72 hours for non-urgent matters, to ensure timely access to services.

We encourage you to inform us of your needs in advance to facilitate seamless accommodations during virtual consultations.

Filing a Grievance with The DocLine

If you believe The DocLine has failed to provide these services, has discriminated against you in any way based on the protected characteristics listed above, or has otherwise violated your civil rights, you may file a grievance. Grievances should include your name, contact information, a description of the issue, and any requested resolution.

Submit grievances to: Civil Rights Coordinator The DocLine, LLC 

Email: docline@thedocline.com Phone: 1-800-DOCLINE (1-800-362-5463) (TTY: Dial 711)

  • Grievances may be filed in person, by mail, email, fax, or phone.
  • We will acknowledge receipt within 5 business days and provide a written response within 30 days, including any resolution steps.
  • Assistance in filing is available from the Civil Rights Coordinator, and we will not retaliate against you for filing a grievance.
Filing a Civil Rights Complaint with External Authorities

You may also file a civil rights complaint with the U.S. Department of Health and Human Services (HHS), Office for Civil Rights (OCR):

  • Electronically via the OCR Complaint Portal at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf.
  • By mail or phone: U.S. Department of Health and Human Services, 200 Independence Avenue, SW, Room 509F, HHH Building, Washington, D.C. 20201, 1-800-368-1019, 800-537-7697 (TDD).

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

For state-specific complaints:

The DocLine will cooperate fully with any investigations.

Proficiency of Language Assistance Services

English

ATTENTION: If you speak English, free language assistance services are available to you. Appropriate auxiliary aids and services to provide information in accessible formats are also available free of charge. Call 1-800-DOCLINE (1-800-362-5463) (TTY: Dial 711) or speak to your provider.

Español (Spanish)

ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. También se ofrecen gratuitamente ayudas y servicios auxiliares adecuados para facilitar información en formatos accesibles. Llame al 1-800-DOCLINE (1-800-362-5463) (TTY: Marque 711) o hable con su proveedor.

繁體中文 (Chinese)

注意：如果您說中文，我們可以為您提供免費語言協助服務。另外還免費提供適當的輔助工具和服務，以便通過無障礙格式提供信息。請撥打1-800-DOCLINE (1-800-362-5463) (TTY: 撥打711) 或咨詢您的醫療保健提供者。

Tiếng Việt (Vietnamese)

CHÚ Ý: Nếu bạn nói tiếng Việt, các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Các dịch vụ và công cụ hỗ trợ bổ sung thích hợp để cung cấp thông tin ở các định dạng dễ tiếp cận cũng được cung cấp miễn phí. Gọi 1-800-DOCLINE (1-800-362-5463) (TTY: Gọi 711) hoặc nói chuyện với nhà cung cấp dịch vụ của bạn.

한국어 (Korean)

주의: 한국어를 사용하시는 경우, 무료 언어 지원 서비스를 이용하실 수 있습니다. 대체 형식 정보 제공에 적합한 보조 도구와 서비스도 무료로 제공해 드립니다. 1-800-DOCLINE (1-800-362-5463) (TTY: 711로 전화)로 문의하시거나 귀하의 의료 제공자에게 문의하시기 바랍니다.

Tagalog (Tagalog – Filipino)

PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Mayroon ding libreng librong angkop na karagdagang tulong at mga serbisyo upang makapagbigay ng impormasyon sa mga naa-access na format. Tawagan ang 1-800-DOCLINE (1-800-362-5463) (TTY: Tumawag sa 711) o makipag-usap sa iyong provider.

Русский (Russian)

ВНИМАНИЕ: Если вы говорите на русском, вам доступны бесплатные услуги языковой помощи. Также доступны бесплатные вспомогательные средства и услуги для предоставления информации в доступных форматах. Позвоните по номеру 1-800-DOCLINE (1-800-362-5463) (TTY: Наберите 711) или поговорите со своим врачом.

العربية (Arabic)

انتبه: إذا كنت تتحدث العربية، فإن خدمات المساعدة اللغوية متاحة لك مجانًا. كما تتوفر أيضًا مساعدات وخدمات مساعدة مناسبة لتقديم المعلومات بتنسيقات يسهل الوصول إليها مجانًا. اتصل بالرقم 1-800-DOCLINE (1-800-362-5463) (TTY: اتصل بـ711) أو تحدث إلى مقدم الخدمة الخاص بك.

Kreyòl Ayisyen (French Creole)

ATANSYON: Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou. Èd ak sèvis oksilyè apwopriye pou bay enfòmasyon nan fòma aksesib disponib gratis tou. Rele 1-800-DOCLINE (1-800-362-5463) (TTY: Rele 711) oswa pale avèk pwofesyonèl swen sante w la.

Français (French)

ATTENTION : Si vous parlez français, des services d’assistance linguistique gratuits sont à votre disposition. Des aides et services auxiliaires appropriés pour fournir des informations dans des formats accessibles sont également disponibles gratuitement. Appelez le 1-800-DOCLINE (1-800-362-5463) (TTY : Composez le 711) ou parlez à votre fournisseur.

Português (Portuguese)

ATENÇÃO: Se você fala português, pode contar com serviços gratuitos de assistência linguística. Recursos auxiliares e serviços adequados para fornecer informações em formatos acessíveis também estão disponíveis gratuitamente. Ligue para 1-800-DOCLINE (1-800-362-5463) (TTY: Disque 711) ou fale com o seu provedor.

Polski (Polish)

UWAGA: Jeśli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej. Odpowiednie wsparcie i usługi pomocnicze, których celem jest zapewnienie informacji w dostępnych formatach, są również dostępne bezpłatnie. Zadzwoń pod numer 1-800-DOCLINE (1-800-362-5463) (TTY: Zadzwoń pod numer 711) lub porozmawiaj ze swoim świadczeniodawcą.

日本語 (Japanese)

注意事項：日本語を話される場合、無料の言語支援をご利用いただけます。アクセシブルな形式で情報を提供するための適切な補助器具やサービスも無料でご利用いただけます。1-800-DOCLINE (1-800-362-5463) (TTY: 711 にダイヤル) に電話するか、プロバイダーにご相談ください。

Italiano (Italian)

ATTENZIONE: Se parli italiano, sono disponibili per te servizi gratuiti di assistenza linguistica. Sono inoltre disponibili gratuitamente ausili e servizi appropriati per fornire informazioni in formati accessibili. Chiama il 1-800-DOCLINE (1-800-362-5463) (TTY: Componi 711) o rivolgiti al tuo fornitore.

Deutsch (German)

ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlose Sprachassistenzdienste zur Verfügung. Entsprechende Hilfsmittel und Dienste zur Bereitstellung von Informationen in barrierefreien Formaten stehen ebenfalls kostenlos zur Verfügung. Rufen Sie 1-800-DOCLINE (1-800-362-5463) (TTY: Wählen Sie 711) an oder sprechen Sie mit Ihrem Anbieter.

فارسی (Farsi)

توجه: اگر به زبان فارسی صحبت می‌کنید، خدمات کمک زبانی رایگان در اختیار شما قرار می‌گیرد. خدمات و کمک‌های کمکی مناسب برای ارائه اطلاعات در قالب‌های قابل دسترس نیز به صورت رایگان در دسترس هستند. با شماره 1-800-DOCLINE (1-800-362-5463) (TTY: شماره 711 را بگیرید) تماس بگیرید یا با ارائه‌دهنده خود صحبت کنید.

Informed Consent Disclosures

As part of our commitment to transparency, below are summaries of key informed consents required for our Services. These are binding upon your agreement and signature where applicable. Full details are in downloadable forms, which must be reviewed and accepted before consultations.

Telemedicine Informed Consent

Our Services involve virtual consultations, offering benefits like convenience but risks such as technical issues or misdiagnosis due to no physical exam. Alternatives include in-person care. Not for emergencies—call 911 if needed. For the full packet, including process and exclusions, download our Telemedicine Informed Consent Form (PDF).

Financial Consent

As a self-pay service, you are responsible for all fees at the time of service, with no insurance acceptance. Fees, including temporary offers, are non-refundable except for our technical failures. Additional costs (e.g., prescriptions) are your responsibility. Download the Financial Consent Form (PDF) for details.

Additional Resources
  • HIPAA Privacy Acknowledgment & Record Retention Form (PDF): Acknowledge privacy practices and our 7-year retention policy.
  • Transmission of Records Authorization Form (PDF): Authorize PHI releases.
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